Privacy - Policy
At Echor Hotels & Resorts, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a reservation, or stay at any of our properties. By using our website or services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Details: Name, email address, phone number, postal address, and government ID for verification.
- Booking Information: Dates of stay, preferences, payment information, and special requests.
- Website Usage Data: IP address, browser type, device information, and pages visited for analytics and security.
- Marketing Preferences: Feedback, reviews, and communication preferences shared with us.
2. How We Use Your Information
Your information is used to:
- Process and manage room bookings and reservations.
- Provide customer service and respond to inquiries.
- Personalize your experience and enhance guest satisfaction.
- Send booking confirmations, promotional offers, and updates (only if you’ve opted in).
- Comply with legal requirements and protect against fraud or misuse.
3. Data Protection and Security
We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, loss, or misuse.
Sensitive payment information is encrypted and processed through secure payment gateways.
While we take all reasonable precautions, please note that no online transmission is 100% secure.
4. Sharing of Information
We do not sell or rent your personal data to third parties. However, we may share information with:
- Service Providers: Such as payment processors, IT support, and booking platforms.
- Affiliates & Partners: Within the Echor Hotels & Resorts group for operational purposes.
- Legal Authorities: When required by law or for protecting our legal rights and property.
All third parties are required to maintain the confidentiality and security of your data.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience, analyze traffic, and personalize content.
You may adjust your browser settings to disable cookies, but this may affect site functionality.
For more details, please refer to our [Cookie Policy] (if applicable).
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent for marketing communications.
- Request a copy of your data in a portable format.